order: 0800 073 1211
please order before 11.00am

Privacy Policy

When you place an order we collect your name, e-mail address, mailing address, phone number and credit card information. We may record which products you are interested in and which products you purchase. We also monitor customer traffic patterns and site use which enables us to improve the service we provide. This information is used to process orders and to provide a more personal shopping experience. If you have any question regarding our privacy policy please contact our customer sevice team on 0800 073 1211, by email contact us or write to 'Web Customer Services' at the address shown below.

We may use this information to tell you about changes to our website and to let you know about our products or services. If you do not wish to receive this information, please send us an email contact us. We do not sell, trade or rent your personal information to other companies.

Security

When you place orders or access your account information, you are connected to our secure server. The secure server software (SSL) encrypts all information you input before it is sent to us. Furthermore, all information is collected lawfully and in accordance with the Data Protection Act 1988.

Cookies

Cookies are alphanumeric identifiers that we transfer to your computer's hard drive through your Web browser to enable our website to track items in your Shopping Basket. Cookies allow you to take full advantage of some of our most innovative and useful features and we recommend that you leave them turned on.

Ordering Process

There are four ways to order:
The easiest way to order is by using our webcart on our website, it is totally secure and very easy to use. The second way is to phone your order through to us, if you are in the UK call us free on 0800 073 1211, if you are phoning from outside the UK call +44 (0) 800 073 1211. The third way is to post your order to us, you can send a cheque or postal orders (please do not send cash) payable to The New Town Deli. Please see below for our address and other details.

Cancellation or Changing your order

Once you have placed your order you will be issued with an order number and an email confirmation. Order cancellation should be 24 hours ntice.
Please call us on 0800 0937 589 or email us at contact us stating your name and invoice number.

Returns

We endeavor to supply only the highest quality products. However, if you are unhappy with the product in anyway it can be returned to us with 24 hour notice

Returning orders or item/s is at the consumer's cost. For your own protection, we suggest you use a secure delivery method, which requires a signature upon delivery. Please return the items to the address shown at the bottom of our delivery note enclosed with your order. Please include the completed returns slip or a piece of paper with your name and address, order number, reason for return and the date on which you receive it.

Faulty Items - If an item is found to be faulty, which you did not order, or for any other reason which is our fault, please contact our us on 0800 0937 589 or by email contact us. We will then arrange with you suitable collection or return shipping options. If goods are found to be faulty, which you did not order, or our fault will give you a FULL refund.

Copyright/Trademarks/Data Protection

All content included on this site including but not limited to web site design, text, graphics, logos, and the selection and arrangement thereof are the property of easypods (Copyright © 2010 The New Town Deli) or its suppliers and are protected by UK and international copyright laws. All software used on this site is the property of The New Town Deli or its software suppliers and is protected by UK and international copyright laws. You may view, copy and print portions of our website for the sole purpose of placing an order with us. The materials on our website may not be used for any other purpose. We will use the information you provide and the records of items you buy to constantly monitor and improve our service and for marketing purposes in accordance with our Privacy Policy.

Contract for the supply goods

The display of goods on the New Town Deli site amounts to an invitation to treat only and is not an offer to sell goods at any price indicated. No contract for the supply of goods will be deemed to exist between you and easypods unless, and until, an email is sent by New Town Deli to you confirming that your order has been shipped. This confirmation e-mail amounts to an acceptance by New Town Deli of your offer to buy goods from easypods and this acceptance is effective regardless of whether or not you receive the e-mail. The New Town Deli are free to withdraw from a prospective contract at any time prior to acceptance. This also applies in the case of any
error or inaccuracy in respect of the goods, any description applied to the goods, the availability of the goods or the order itself.

Payment

You can pay Cheque or any, Visa, MasterCard, Electron, Delta, Switch or Solo cards. To ensure that shopping on-line is secure, your credit/debit details will be encrypted using SSL technology. You may also pay by cheque or postal order please contact us first before sending your payment. The prices displayed on are web site are in £GBP British pound Sterling.

General

We may change or withdraw any part of our website, or may refuse you access to the website at any time if we consider it necessary. These terms are governed by the laws of Scotland and any disputes will be decided only by the courts of Scotland. Our terms and conditions do not affect your statutory rights as a consumer.

Complaints

If you have any comments about anything we do please contact us on contact us or telephone us on 0800 073 1211, or write to us at the address below. We endeavour to respond to all complaints within five working days.

Contacting Us

Our Address is :

The New Town Deli
23 Henderson Row,
Edinburgh, Scotland

Telephone Number is : 0800 073 1211

We can be contacted by telephone from 9am - 5pm GMT, Monday - Friday.
A 24hour answer machine is also provided should you contact us outside office hours.

VAT: 933 9859 28